This is what proactive HMO management looks like
We do not just let the rooms in your property we also provide you with complete peace of mind that your property will be looked after.
We see our relationship as a long term commitment offering you the best outcome for your investment and your home.
Taking on the management of your property
We fully understand your key concerns such as rent arrears, damage and void periods. To address these we start by listening and creating a bespoke package that suits you, your property and the specific concerns that you may have.
Following initial discussions, we will assess your property and advise you on any recommendations which would make the lettings and management process easier for you.
With our Managed Services, you will meet your dedicated property manager in the early stages to ensure that your investment is maximised, usually through the design of the property or the way the rooms are dressed, depending on what stage your HMO is at. We can organise the HMO license as well as any PAT, EPC, GSC or electrical checks that need to be undertaken. We will also advise on any necessary insurance and the regulations needed within an HMO.
Finding a tenant
Prior to marketing, we ensure that key members of our lettings team are familiar with your property and its locality, ensuring that accompanied viewings provide potential tenants with in-depth information. All current occupants are advised of any visits in order to avoid disruption and regular feedback will be provided.
Once a tenant has decided to rent a room, industry standard global referencing checks are performed on all tenants, including a credit check and CCJs, as well as three months of bank statements and previous landlord references, to ensure rent will be paid on time and damage kept to a minimum in your property. Once we are happy with the tenant, all tenancy agreements and other legal documents are processed through a secure online signing system to minimise delay. We use a third party application called Goodlord which streamlines and combines the process of letting a room right from the application form to referencing and signing of the contracts, copies of which are sent to you as the landlord if requested.
Following receipt of monies, deposits are registered, as legally required, through the Tenancy Deposit Service. Once completed, our focus shifts to ensuring a smooth start to the tenancy. All properties under our Managed Services commence with a Check In whereby our property management team introduces the property and its facilities to the tenant. A video Check In is emailed to both the tenant and to you, using our custom-built app. This not only reduces unnecessary maintenance or call outs from tenants, but enables them to look after your property as you would wish.
During a tenancy
Your property will be equipped with an in-depth house manual as well as up-to-date notice boards with key information for the tenants.
We proactively manage the duration of the tenancy with monthly inspections to ensure there is no damage to the property. Like the Check In, these inspections are videoed and a copy is sent to you using our custom-built app. All maintenance is carried out on a little and often basis to ensure as low as cost as possible. We also advise when items need replacing or rooms need repainting to enhance the value of the property. You also receive a monthly report on the property detailing such things as maintenance issues, changes in tenants and occupancy rates to ensure you are kept up-to-date with what is going on in your property. We have a weekly cleaner who acts as our “eyes and ears” on the property and can report anything as necessary.
At the end of a tenancy
At the end of tenancy or renewal process, we liaise with all parties involved to establish a smooth transition including a check out where the cost of any damage to the room will be deducted from the deposit if the room is not left in a clean and tidy state. Before the next tenant occupies the room, professional cleaning will be carried out.